At SafeLine Express, we value the trust you place in us and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the steps we take to keep it safe when you use our website or avail our packing and moving services.
1. Information We Collect
- Personal details such as name, phone number, email address and pickup/drop addresses shared while requesting a quote or booking a service.
- Details of the goods/items to be moved, shifting date and other move-related information provided by you.
- Communication records such as call, WhatsApp or email conversations with our team for service and support purposes.
- Technical information such as IP address, browser type and pages visited when you browse our website, collected automatically for analytics purposes.
2. How We Use Your Information
- To provide accurate quotations and confirm your booking.
- To plan, schedule and carry out the packing, loading, transportation and delivery of your goods.
- To communicate with you regarding your booking, updates, or any assistance you may need.
- To improve our services, website experience and customer support.
- To send offers, updates or promotional messages, only where you have not opted out of such communication.
3. Sharing of Information
SafeLine Express does not sell or rent your personal information to third parties. Your information may be shared only with our own moving/transportation staff, associate partners or insurance providers strictly for the purpose of fulfilling your booking, or where required by law, court order or government authority.
4. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration or loss. However, no method of electronic storage or transmission over the internet is completely secure, and we cannot guarantee absolute security.
5. Cookies
Our website may use cookies to enhance your browsing experience and understand how visitors use our site. You can choose to disable cookies through your browser settings, though this may affect certain features of the website.
6. Third-Party Links
Our website may contain links to third-party websites such as Google Maps or social media platforms. SafeLine Express is not responsible for the privacy practices or content of these external websites.
7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, including any legal, accounting or reporting requirements.
8. Your Rights
You may contact us at any time to request access to, correction of, or deletion of your personal information held with us, subject to any legal obligations we may have to retain certain records.
9. Children's Privacy
Our services and website are not directed towards children, and we do not knowingly collect personal information from minors.
10. Changes to This Policy
SafeLine Express reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational or regulatory reasons. Any changes will be posted on this page.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please reach out to us:
- Phone: 9256754400
- Email: info@safelineexpress.co.in / safelineexpress0@gmail.com
- Address: Shop No.01, Fule Market, Nanded Fata, Pandurang Industrial Area, Nanded, Pune, Maharashtra- 411041